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Accreditation is an external, systematic, periodic, and voluntary evaluation process to which health care institutions submit themselves in order to demonstrate compliance with superior levels of quality of care. The Icontec, through an evaluative model, accredits the quality of health institutions in Colombia.


Descriptive cross-sectional study following the recommendations of the survey study report. Using an electronic format, 22 health institutions with experience in the Icontec accreditation process were surveyed. The instrument evaluated three thematic axes of the process: added value provided by the accreditation process, evaluation process and final report. The measurement was carried out using a Likert-type scale and a descriptive statistical analysis to establish the perception of the phases of the process.


the items with the best perception were the humanization of care (86.4%) followed by patient safety and teamwork (81.8%). After accreditation, the quality of the processes improved (77.4%), infection prevention and control (68.1%) and physician commitment (63.6%). 54.6% felt that evaluators use different methods of evaluation. 63.6% of the respondents considered that Icontec does not comply with the times defined for the delivery of the report.


the Icontec accreditation system adds value to health institutions in most of the thematic areas evaluated, especially in the humanization of care and patient safety. The lowest perception is presented in the increase of physicians' commitment.

Astolfo León Franco Herrera, Universidad del Valle, Facultad de Salud, Escuela de Salud Pública, Cali, Colombia. Clinica Imbanaco, Grupo QuirónSalud, Area de Calidad


Adrián David Fernández Osorio, Clinica Imbanaco, Grupo QuirónSalud, Instituto de Investigación


Martín Cañón Muñoz, Clinica Imbanaco, Grupo QuirónSalud, Instituto de Investigación


Cecilia Andrea Ordoñez Hernandez, Universidad Libre, Facultad de ciencias de la Salud, Maestría en Seguridad y Salud en el Trabajo, Cali, Colombia. Clínica Imbanaco, Grupo Quirónsalud, Instituto de Investigación


Carolina Gonzalez, Clinica Imbanaco, Grupo QuirónSalud, Area de Calidad


Franco Herrera, A. L., Fernández Osorio, A. D., De La Torre, A., Cañón Muñoz, M., Ordoñez Hernandez, C. A., & Gonzalez, C. (2024). Perception of the healthcare accreditation system in Colombia. Colombia Medica, 52(3), e2084894.


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Received 2021-05-29
Accepted 2021-12-03
Published 2024-04-18